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We want your shopping experience at Kickbike.biz to be a happy one; but please read the following points carefully. The use of our site for purchases confirms that you agree to abide by them.
Shopping with Kickbike.biz
You can order products which you see on this website by:-
» Ordering Online
» Posting an order to us using the Downloadable Order Form (Click Here) to Kickbike UK, Frog Cottage, Cheriton, Gower SA3 1DB
» Faxing an order to us using the Downloadable Order Form (Click Here) to 01792 386442
» Phoning an order to us on 08451 588482.
» Leaving a Voice or Text Message on our 24hour answer line 07817 192652 and we will contact you to arrange payment and delivery.
If you make an order you will receive confirmation of your order by the same means by which you sent it to us and which will be subject to availability of stock and confirmation of payment. We will inform you if any items are out of stock. We aim to have all advertised items in stock.
Prices are shown on the website. We make every effort to check that the prices are correct, but need to validate the price when we process your order. There may be a delivery supplement for deliveries (see Delivery).
Payment
You can pay by using any MasterCard, Maestro or Visa (or Visa Electron) credit cards or by Switch, Solo or JCB debit cards.
You can pay by Cheque or Postal Order made out in pounds sterling and drawable on a UK bank or post office.
We will not debit your account unless we are sure that we can deliver the goods you order.
Delivery
24h delivery by TNT to all UK addresses £17 inc. VAT.
Northern Ireland, IoM, Channel Islands £30 supplement inc. VAT.
Orders will usually be despatched within 24h of receiving the order and confirming payment. Please note that in some circumstances beyond our control deliveries may take longer. Please telephone or email us if you are concerned that your order has not arrived.
To meet these delivery times it is best if you quote a delivery address where somebody will be available to sign for the goods during the working day.
Quality Assurance
We warrant that all goods sold on this site are of high merchantable quality and are fit for the purpose for which they are intended. Frames on Kickbikes and KickSparks are guaranteed by the manufacturer for 2 years and other goods and parts (excluding brake cables, tyres, inner tubes and pads) for 1 year providing that the goods are used for their intended purpose, which for Kickbikes excludes off-road use and jumping (excluding the X-Country model). Kickbikes and Kicksparks are delivered 95% assembled (see Kickbike Manual) and take about 10-20 mins to prepare and adjust for use. A free voucher worth £5.00 is included with each Kickbike which can be used at any bike dealer towards assembly or towards a safety check of your assembled Kickbike. We strongly recommend that you do this if you are unsure of anything. These conditions do not affect your statutory rights.
Returns
We hope that you will be delighted with your products, but in some circumstances it may be necessary for you to return goods. Please follow the simple guide below. These conditions do not affect your statutory rights.
Unwanted Goods
If you return to us any product that you have ordered in its original packaging and undamaged (ie capable of resale) within 7 days from the day after you received it we will refund in full the price you paid for the product less carriage charges
Before you send goods back, please telephone us on 08451 588482 or contact us by using the email form on the Contact Us page and we will allocate a return code which you should indicate on the package. You will be responsible for the goods until they reach us and for the carriage costs, so for your own protection we suggest that you use a secure courier system or recorded delivery which require signature upon delivery.
Faulty or Damaged Goods
If goods look damaged on arrival, please note this on the signature sheet from the courier. If goods are damaged or faulty for any reason which is our fault, we will refund any monies paid or replace the goods at our cost. Please follow the simple guide below.
Please telephone us explaining the problem on 08451 588482, email us at damage@kickbike.biz or write to Kickbike UK, Frog Cottage, Cheriton, Gower SA3 1DB. We will usually arrange for a courier to collect the goods or if it is a small item, send you a prepaid postage label.
These conditions do not affect your statutory rights.
Copyright and Trademarks
All material including the images, design and information on our website are protected by copyright, trademark and other intellectual property rights.You may view, copy or print information on the website to help you make an order with us but you may not use any material for any other purpose.
Data Protection
We only use information we have collected from you to supply your needs and for marketing. The data we may collect and the purposes which may use it for are given in our Privacy Policy.
Jurisdiction
The terms and conditions outlined on this website are governed by the laws of England and Wales and any disputes will decided by the courts within this jurisdiction.
Kickbike UK is the trading name of Vroom Scooters Limited.
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